Information We Collect

We collect information that you provide directly to us when you contact our office, request our services, or engage with our financial recovery programs. This includes your name, contact details, financial circumstances, and any documentation you share with us regarding your situation.

We only collect information that's directly relevant to providing you with effective financial recovery assistance. Our Ballarat office maintains strict protocols about what information we need and why we need it.

How We Use Your Information

Your information helps us provide personalized financial recovery strategies and maintain ongoing communication about your progress. We use this data to understand your unique situation and develop appropriate solutions.

The information you share allows us to create tailored recovery plans, schedule follow-up consultations, send relevant educational materials, and track your progress over time. We also use aggregated data to improve our services and better understand common financial challenges facing our clients.

Data Storage and Security

We store your information using industry-standard security measures including encrypted databases, secure file systems, and restricted access protocols. Our Ballarat office maintains both digital and physical security systems to protect your sensitive financial information.

All staff members sign confidentiality agreements and receive regular training on data protection practices. We conduct regular security audits and update our systems to meet current Australian privacy standards and financial services regulations.

Your data is stored on Australian servers and backed up regularly to prevent loss. We maintain detailed access logs and monitor all system activity to detect any unauthorized attempts to access client information.

Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to helping you exercise these rights effectively.

Information Sharing and Disclosure

We maintain strict confidentiality regarding your financial recovery information. However, there are limited circumstances where we may need to share certain data to provide you with comprehensive services.

We never share information for marketing purposes or with companies that might contact you with unrelated offers. Any sharing is directly related to your financial recovery goals and requires appropriate legal agreements to maintain confidentiality.

Data Retention and Deletion

We retain your personal information for as long as necessary to provide ongoing services and meet our legal obligations under Australian financial services regulations. Generally, this means keeping your information for seven years after our last interaction, which aligns with standard financial record-keeping requirements.

Some information may be retained longer if required by law or if ongoing legal proceedings involve your case. We regularly review our data retention practices and securely delete information that's no longer needed.

Website Cookies and Tracking

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. These cookies don't collect personally identifiable information unless you voluntarily provide it through our contact forms.

We use both session cookies that expire when you close your browser and persistent cookies that remain on your device to remember your preferences for future visits. You can disable cookies in your browser settings, though this may affect some website functionality.

We don't use third-party advertising cookies or share your browsing behavior with marketing companies. Our website analytics help us improve our content and services but don't track individual users across other websites.

Changes to This Policy

We review and update this privacy policy annually or when significant changes occur in our practices or Australian privacy law. We'll notify existing clients of any material changes by email and post updates on our website.

Changes become effective 30 days after notification, giving you time to review the updates and contact us with any questions or concerns. We maintain previous versions of our privacy policy for reference and can provide these upon request.